Results at the edge : the ten rules of government reform
Drawing on her years as an organizational development specialist at the Federal Aviation Administration and other US government agencies, Kahn says government is stuck with the narrow organizational and operational horizons of the machine age, and needs to get with the electronic communication age. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com)
Print Book, English, ©2003
University Press of America, Lanham, Md., ©2003
viii, 187 pages : maps ; 23 cm
9780761824909, 0761824901
51266028
Introduction: the spirit of government reform
The ten rules of government reform. Rule 1. Lead by example
Rule 2. Talk to your customers
Rule 3. Focus on results
Rule 4. Measure the right stuff
Rule 5. Build partnerships
Rule 6. Communicate thoroughly
Rule 7. Never stop learning
Rule 8. Address tough issues
Rule 9. Use technology wisely
Rule 10. Organize for democracy
Conclusion: the shape of democracy